At vip100, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your own information. Please read this document carefully before using the vip100 platform.
Every piece of data transmitted between your device and vip100's servers is protected by bank-grade 256-bit SSL encryption. Your personal and financial information is never sent over an unprotected connection.
vip100 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate and improve your gaming experience on our platform.
You have the right to access, correct, and request deletion of your personal data at any time. vip100 processes all data rights requests within 30 days of receipt, in accordance with applicable data protection standards.
Player data is stored on encrypted servers with restricted access controls. KYC documents are held in isolated, access-audited storage environments and are never accessible to unauthorized personnel.
We collect only the data that is strictly necessary to provide our services, comply with regulatory obligations, and keep the platform secure. We do not collect unnecessary personal information beyond what is described in this Policy.
Promotional communications from vip100 are entirely opt-in. You may withdraw consent for marketing emails and SMS notifications at any time through your Account Settings or by contacting our support team directly.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
This Privacy Policy applies to all Personal Data collected by vip100 in connection with the operation of the Platform and the provision of online gaming services. It applies to all Players, including registered account holders and unregistered visitors who browse the Platform.
This Policy applies to data collected through the Platform website, any mobile applications associated with vip100, communications between Players and our customer support team (including live chat, email, and any future telephony channels), and data provided during the account registration and KYC verification processes.
This Policy does not apply to third-party websites or services that may be linked to from the Platform. vip100 is not responsible for the privacy practices of any third-party operator.
Jurisdiction Note: The vip100 Platform is designed and optimized for players residing in Indonesia. Indonesian residents who use the Platform are subject to this Privacy Policy in its entirety. By registering an account or using the Platform, you consent to the collection and processing of your Personal Data as described herein.
vip100 collects Personal Data across several categories. The table below summarizes the types of data we collect and the context in which each type is gathered:
| Data Category | Examples | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, KTP/Passport number | Account registration, KYC verification |
| Contac t Data | Email address, Indonesian mobile number, residential address (city, province) | Account registration, support interactions |
| Financial Data | Bank account number, bank name (BCA, BRI, BNI, Mandiri, etc.), e-wallet ID (OVO, DANA, GoPay, ShopeePay), transaction history | Deposit/withdrawal processing, KYC verification |
| KYC Documents | Scanned KTP, Passport, SIM, utility bills, bank statements | Mandatory identity verification before first withdrawal |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Automatic collection on Platform access |
| Usage Data | Pages visited, games played, betting history, session duration, clickstream data | Automatic collection during Platform use |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS notifications, and push alerts | Account settings, consent forms |
vip100 does not request or require Players to submit data relating to racial or ethnic origin, religious beliefs, political opinions, trade union membership, genetic data, or biometric data. If any such data is inadvertently included in documents submitted for KYC verification, it will not be processed for any purpose beyond confirming the authenticity of the document.
The majority of Personal Data we hold is provided directly by Players at the time of account registration, during the KYC verification process, when making deposits or withdrawals, and when contacting our customer support team. You choose what information to submit; however, certain data fields are mandatory for account creation and regulatory compliance and cannot be omitted.
When you access the Platform, our servers and analytics systems automatically collect certain Technical Data and Usage Data. This includes your IP address (which may indicate your approximate geographic location within Indonesia, such as Jakarta, Surabaya, Bandung, Medan, or Bali), device identifiers, browser characteristics, and clickstream data. This automatic collection occurs regardless of whether you are logged into an Account.
vip100 uses Cookies and similar tracking technologies (including web beacons and local storage objects) to maintain session continuity, remember your preferences, detect fraudulent access patterns, and collect aggregated analytics data. For full details on our use of Cookies, please refer to Section 7 of this Policy.
In limited circumstances, vip100 may receive Personal Data about you from third-party sources, including: identity verification service providers used to cross-check KYC documents; payment processors that confirm transaction status and account ownership; and fraud-detection partners that flag high-risk access patterns. Data received from third-party sources is combined with data already held about you only where necessary for security and compliance purposes.
vip100 processes your Personal Data only for specific, legitimate purposes. The table below maps each processing purpose to its legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your Account | Performance of contract |
| Processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay | Performance of contract |
| KYC identity and age verification (21+ requirement) | Legal obligation; legitimate interest |
| Anti-money laundering (AML) and fraud prevention | Legal obligation; legitimate interest |
| Providing customer support | Performance of contract; legitimate interest |
| Personalizing your gaming experience | Legitimate interest; consent where required |
| Sending promotional communications and bonus offers | Consent (opt-in) |
| Platform security, fraud detection, and abuse prevention | Legitimate interest; legal obligation |
| Responsible gaming monitoring and intervention | Legitimate interest; legal obligation |
| Analyzing usage patterns to improve the Platform | Legitimate interest |
| Complying with regulatory reporting requirements | Legal obligation |
Consent Withdrawal: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, update your preferences in Account Settings or contact [email protected].
vip100 does not sell, rent, or license your Personal Data to third parties for their own commercial or marketing purposes. Data is shared with external parties only to the extent strictly necessary to operate the Platform, fulfill legal obligations, or protect the security of our Players and the business.
Your Personal Data may be disclosed to the following categories of recipients:
In the event that vip100 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, Personal Data held about Players may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to data processing practices that result from it.
vip100 uses the following categories of Cookies on the Platform:
You may control non-essential Cookies through your browser settings. Most modern browsers allow you to block or delete Cookies entirely, or to selectively permit Cookies from specific domains. Please be aware that disabling Strictly Necessary Cookies will prevent you from logging in or using core Platform features. Disabling Analytical Cookies will not affect your ability to play but will prevent vip100 from collecting Platform performance data from your sessions.
Third-Party Cookies: Some game studios and payment processors embedded in the Platform may set their own Cookies on your device. vip100 does not control these third-party Cookies. Please refer to the respective privacy policies of those providers for details.
vip100 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our standard retention periods are as follows:
Where data is no longer required, vip100 securely deletes or anonymizes it in accordance with industry best practices for data destruction.
vip100 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, loss, alteration, or disclosure. These measures include:
Your Role in Security: While vip100 maintains robust security infrastructure, you play an important role in protecting your Account. Use a strong, unique password, never share your login credentials, and contact [email protected] immediately if you suspect unauthorized access to your Account.
As a Player using the vip100 Platform from Indonesia, you hold the following rights with respect to your Personal Data. vip100 is committed to honoring these rights promptly and without undue burden:
Request a copy of the Personal Data vip100 holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete Personal Data held in your Account profile.
Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Request that we limit how your Personal Data is used while a query or objection is being resolved.
Receive a structured, machine-readable copy of Personal Data you have provided to vip100 for transfer to another provider.
Object to processing of your Personal Data for direct marketing or where processing is based on our legitimate interests.
Where processing relies on your consent, withdraw that consent at any time via Account Settings or by contacting support.
Request human review of any significant decision made about you solely on the basis of automated processing.
To exercise any of the rights listed above, please contact the vip100 Data Protection team by email at [email protected] with the subject line "Data Rights Request". Include your full registered name, Account username, and a description of the right you wish to exercise. We will acknowledge your request within 5 business days and fulfill it within 30 days, except in cases of particular complexity where a 60-day response period may apply (with prior notice to you).
Please note that certain rights — in particular the Right to Erasure — may be limited where vip100 is required by law to retain your data (for example, AML and financial record-keeping obligations described in Section 8). In such cases, we will explain clearly which data must be retained and why.
The vip100 Platform is strictly restricted to individuals aged 21 years and over. We do not knowingly collect Personal Data from any person under the age of 21. Age verification is a mandatory step in our KYC process, and any Account found to belong to a person under the age of 21 will be immediately closed.
If you are a parent or guardian and believe that a minor has provided Personal Data to vip100 without your consent, please contact us immediately at [email protected]. We will investigate the matter and delete any Personal Data collected from the minor without undue delay.
Age Restriction — 21+ Only: Access to vip100 is strictly for adults aged 21 and above. Providing false date-of-birth information to circumvent age verification is a serious violation of our Terms & Conditions and may constitute fraud under applicable law.
The vip100 Platform incorporates games and services provided by third-party software studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. When you launch a game provided by one of these studios, certain technical data — such as your session token and device type — may be transmitted to the studio's servers to enable game functionality.
Additionally, payment processing for transactions via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, and ShopeePay is facilitated by those respective financial institutions and their associated payment infrastructure. vip100 does not store complete bank account numbers or e-wallet authentication credentials on its own servers; payment data is handled directly by the respective payment providers under their own security protocols.
vip100 is not responsible for the data processing practices of third-party game studios or payment providers. We encourage you to review the privacy policies of those providers if you have concerns about how they handle your data.
As an internationally operating platform, vip100 may transfer certain Personal Data to servers or Data Processors located outside Indonesia. Such transfers are made only where necessary to operate the Platform and provide services to Indonesian Players, and only to recipients that maintain data protection standards consistent with this Privacy Policy.
Where Personal Data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable in Indonesia, vip100 implements appropriate safeguards — including contractual data processing agreements incorporating standard data protection clauses — to ensure that your data remains protected to the standard described in this Policy regardless of where it is processed.
vip100 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform functionality. The "Last Updated" date at the top of this Policy will be revised to reflect the date of each amendment.
Where a proposed amendment is material — meaning it substantively changes how we collect, use, or share your Personal Data — we will provide at least 14 days' advance notice via email notification to your registered address or a prominent notice on the Platform homepage, before the amended Policy takes effect.
Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the amended Policy, you may request Account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vip100 handles your Personal Data, please contact us through the following channel:
Privacy & Data Protection Contact:
Email: [email protected]
Subject Line: "Privacy Policy Inquiry" or "Data Rights Request"
Response Time: Acknowledgment within 5 business days; full response within 30 days (WIB, UTC+7).
Support Hours: 24 hours a day, 7 days a week.
We are committed to resolving all privacy-related inquiries fairly and transparently. If you are not satisfied with our response to a complaint or data rights request, you may have the right to escalate the matter to a relevant data protection supervisory authority.
For related legal documents, please review our Terms & Conditions and our Responsible Gaming policy. For common questions about your account and our services, visit the FAQ page.
Our support team is available around the clock to address any privacy concerns, process data rights requests, or clarify how vip100 handles your personal information. You can also consult our FAQ for quick answers or review our full Terms & Conditions for the complete picture.